Hospitality academy + Kitchen Ordering & Orchestration System
Train the team.
Coordinate the service.
Turn the knowledge in your kitchen and bar into a practical academy: clear menu lessons, thoughtful pairings, descriptive media and service rehearsal built around your venue.
Start with a defined content and training engagement. Develop “Hey KOS” voice ordering and kitchen orchestration as the next, separately scoped stage.
The service to commission first
A hospitality academy
that sounds like your restaurant.
01 / Build the knowledge
Capture what makes it special.
Work from the current menu, recipes, wine list and service standards. Chef and bar content owners review the product story, preparation and approved language.
02 / Make it teachable
Give every item a useful story.
Produce descriptive video, original photography, narrated lessons, pairing reasons and conversational recommendations. Agree capture and production formats in the brief.
03 / Put it into practice
Rehearse the real service.
Build steps of service, a floor guide, roleplay and knowledge checks. Managers observe readiness; named reviewers approve updates before the next shift.
Captured 3D floor familiarization, virtual trainer avatars and tutoring can be separately scoped. Practice checks are not an external certification.
Clark’s / A working presentation example
See the experience
before commissioning yours.
Menu & pairing conversation
“If you enjoy a bold red, I would look at Cabernet here. It has the depth to stay with the richness of this cut.”
Give a reason, ask what the guest enjoys and confirm the current selection with the beverage team.
Explore the native sample.
Browse 41 source menu entries and 15 drink stories. Try the academy tracks, a five-question practice check and nine simulated KOS conversations.
Open the Clark’s academy →Demonstration content adapted from supplied drafts, pending venue review. No restaurant endorsement or live ordering is represented.
KOS / Kitchen Ordering & Orchestration System · Proposed development
“Hey KOS.”
The next move, in reach.
A proposed two-way earbud interface connects servers, kitchen stations, the bar and hotel teams to the same accepted request. Staff confirm the details; KOS routes the task and makes acknowledgement visible.
Voice entry.
Draft an order or request by voice, match approved item names and read the complete details back before an authorized send.
Kitchen expo.
Pair with the KDS to coordinate station timing, holds and pickup. Chef and expo retain firing authority and can intervene.
People in the right place.
Route a sommelier visit, bottle request or hotel manager call with the outlet, table and urgency. Track acceptance and escalate unanswered tasks.
Phone and drive-through intake, existing POS connections and optional table-zone triggers would be tested within a defined venue pilot.
No specific POS, KDS, earbud or beacon compatibility is claimed. Allergy decisions stay with trained staff; payments use an approved payment flow.
Both sides of the pass
Train first.
Prove each connection.
- Academy: reviewed content, staff rehearsal and manager-observed readiness.
- Shadow service: replay tickets and simulate role prompts without altering live orders.
- POS + KDS: validate item and modifier mapping, table and seat identity, permissions and duplicate prevention.
- Hey KOS: test confirmed voice requests, station acknowledgements and recovery in the venue.
- KOS Shift: explore a future path for staff to learn a venue’s menu and standards before taking shifts there.
KOS Shift is a future concept. Staffing, external certification and shift placement are not offered today.
Directed voice channels / The latest KOS direction
Ask the station.
Bring the answer back.
HeyKOS is proposed as a broker for a specific request: use the approved academy record where appropriate, or ask the person with authority. Send the question to the assigned role, return the answer to the server and attach the exchange to the ticket.
A preparation decision.
Route temperature limits, off-menu requests, unavailable items and firing questions to the chef or expo. Their decision comes back before an order is changed.
A stock or drink question.
Check ingredients, cellar references, decanting and pour timing with the bar team. Confirm the actual selection before sending an order.
The table, ready.
Request steak knives, sharing plates, sauces or a reset with the table and course attached. Distinguish acknowledgement from completion.
A shared seating picture.
Request a turn extension, communicate an arrival or discuss re-seating. The host accepts the update and controls the seating plan.
Try the directed conversations in the Clark’s sample →
Illustrative design, with no live headset network or POS connection. Named roles receive the relevant prompts. Allergies go to trained people; payment stays in an approved payment flow.
Start with one venue
Let’s scope your academy.
Tell us your restaurant type, menu size, current training approach and the service handoff you want to improve. If you also want to explore KOS, include your POS and KDS.
The brief sets the lesson and media deliverables, voices, capture sessions, review rounds, ownership, update scope and delivery schedule. Software development is quoted separately after technical access is validated.
Stone Madison develops the venue engagement. Hathor Audio provides storytelling and production. Expeditor.ai supports the proposed coordination layer, with HeyKOS as the focused hospitality offer.